Frequently Asked Questions

At some festivals we hire out accommodation that includes power. This will be detailed in the product description.

At festivals where we provide a pamper parlour there will be some additional sockets and usb ports available to charge phones. Items charging in the pamper parlour are left at your own risk and should you require secure charging we recommend using the locker and charging facilities available within the festival site.

The festival provides on-site security and stewards within the main campsite, including the Tangerine Field. However, large gatherings of people can provide easy pickings for thieves. Car keys, cash, credit cards, mobile phones, wallets, purses and other valuable items should be kept with you at all times. Do not leave them in unattended vehicles or tents.

Check the website of the festival you are attending for information regarding crime prevention and availability of storage facilities for valuables.

All tents booked together will be pitched together. If more of your friends want to be pitched with you and are booking seperatly then, after you have made your first booking, have all your friends enter your booking reference number (TF-1234) into the group code box when making their booking.

If you have all already booked but not grouped your bookings, then email [email protected] with the booking reference numbers, and names the bookings were made in for all your group, and we will link all the bookings together so you are pitched together.

We are sometimes unable to pitch tents in groups with boutique accommodations (bell tents, bedouins etc) but we will do our best to have you pitched as close as possible.

Please don’t bring a padlock for your tent. It can be a sign to thieves that there is something valuable inside the tent worth stealing. They will just cut their way in and steal all your valuables. Please leave unnecessary valuables at home and secure all other valuables you do not wish to carry on you in the locker storage facilities available at the festivals.

Depending on the size of the festival and the location of the Tangerine Field we can usually be found between 5 and 30 minutes walk from the main arena. Arrival Info, with location details of the Tangerine Field, can be found on the booking page for each festival.

Please also check the website of the festival you are attending as we are often now highlighted on festival site maps.

You can make a booking from anywhere in the world. Please enter your home address as we may need to verify it with you if making any amendments to your booking.

You can pay by debit or credit card online at the time of making your booking. Please check the card logos on the bottom of our homepage for the cards we accept.

Please ensure that you are using one of the cards that we accept, the logos are listed at the bottom of the page. Please also ensure that you have pop ups enabled to allow the 3D secure pop up to appear to verify payment. 3x multiple failed payment attempts mean that the card used will be blocked from payment attempts until the next working day. Please do try a different card or try the following day ensuring all personal details have been inputted correctly.

Sorry, but we require full payment at the time of booking

We do not post out any tickets for you to check-in to your tent. We will email you a booking confirmation with your booking reference number that you will need to bring with you to check-in to your tent. The easiest way is to show us your booking confirmation on your phone. Your booking confirmation can also be viewed by logging into 'My Account'.

Car Park Passes for RIAT & Glastonbury Festival will be posted out to you so please ensure you update 'My Account' or email us if you change address.

Car Park passes for Hay Festival are handed to you at the campsite entrance gate so please bring your booking confirmation as detailed above