Tangerine Fields Limited
Terms and Conditions (updated 13th November 2024)
These Terms
1.1 These terms will apply to the hire of all camping equipment (“Equipment”) and other services (“the Services”) provided by Tangerine Fields Limited (“us” or “we”) to you (“you”) at any event (“the Event”). These terms together with your online booking form the agreement between you and us (“the Agreement”).
1.2 These terms and conditions may not be released, discharged, supplemented, interpreted, varied or modified in any manner except in writing signed by us or our duly authorised representative. These terms and conditions may be varied by us at any time by posting amended terms and conditions to our website. Unless otherwise stated, the version of the Terms and Conditions on the Tangerine Fields website will apply automatically to all customers from the time it is published.
Services and Equipment
1.3 Details of all the Services and Equipment we can provide to you are available on our website. The Services and Equipment are subject to change.
1.4 We will endeavour to supply the Services and Equipment in accordance with your booking at all times.
1.5 We will endeavour to facilitate the provision of Services in accordance with your booking at all times, however we cannot be responsible for changes to the services provided by third parties.
1.6 We will endeavour to provide you with the particular Equipment you have booked but there may be times when we have to provide you with alternative equipment due to a lack of availability of certain Equipment or other circumstances. In such event we will provide you with alternative Equipment of the same or similar specifications and quality to that which you originally booked.
1.7 If on arrival at your event the Equipment we have supplied appears to be in an unsatisfactory condition you should notify one of our staff immediately and no later than 24 hours after the start of the Event. In such an instance, we will use reasonable efforts to change the Equipment as soon as is practicable but we cannot guarantee this will always be possible. If you fail to notify one of our staff within such a timeframe then we cannot give any assurance that we will be able to supply you with different Equipment.
1.8 If at any time after you arrive at the Event the Equipment becomes damaged other than as a result of your actions or the actions of others using the Equipment with your consent (actual or implied), you should notify one of our staff immediately. Following inspection by one of our staff, if considered necessary and if replacement Equipment is available, we will use reasonable efforts to change or repair the Equipment as soon as is practicable. If we are to change the Equipment we will endeavour to provide you with alternative Equipment of the same or similar specifications and quality to that which you booked.
1.9 You will return the Equipment to us at the end of an Event in the same condition as when such Equipment was first provided, subject to any wear and tear that is consistent with normal and reasonable use. We may retain the credit or debit card details provided to us when you make a booking and reserve the right to deduct an amount equivalent to the cost of repairing or replacing the Equipment to the extent such Equipment is not returned to us in the same condition as when it was provided to you.
1.10 The Services and Equipment will only be available for use during the dates and times specified by us when we confirm your booking. If you arrive at an Event before the “opening time” specified you will not be permitted to use the Services or Equipment until that time. You must return all Equipment to us before the specified “closing time”.
1.11 The Equipment shall remain our property at all times unless we have expressly confirmed otherwise to you. (Please check our website for details of any Equipment that you may be able to buy and retain at the end of an Event.)
1.12 You agree to use the Services and Equipment as they are intended to be used and shall keep the Equipment in good condition subject to any wear and tear that is consistent with normal and reasonable use.
1.13 You shall not put the Equipment to any use other than its intended use and accordingly shall not intentionally alter, modify or damage it without our prior consent.
1.14 The Equipment will only be suitable for weather conditions to the extent described by the Equipment manufacturers’ information or guidelines and we will not be responsible for any damage or loss you may suffer as a result of adverse weather conditions.
1.14.1 Please ensure that you are familiar with the instructions on our website and communications to you about how to use the Equipment, particularly in the event of bad weather. In the event of water inside the Equipment you must report this to our on-site staff immediately for their inspection. Following inspection by one of our staff, if considered necessary and if replacement Equipment is available, we will use reasonable efforts to change or repair the Equipment as soon as is practicable. If we are to change the Equipment we will endeavour to provide you with alternative Equipment of the same or similar specifications and quality to that which you booked. Further action can only be considered if there is written confirmation from the site team that the failure of the equipment is the fault. No refunds can be issued if the failure is a result of incorrect usage or ambiguity surrounding this.
1.15 You agree to treat our staff, other users of our Services and Equipment and other individuals at an Event with respect at all times. Should you fail to do so or display any abusive, disrespectful or anti-social behaviour of any kind we reserve the right to refuse to provide any Services or Equipment to you and any refund will be at our absolute discretion.
1.16 You shall not allow anyone other than yourself and those on whose behalf you make the booking to use the Equipment or Services unless we expressly allow you to. Please check the website to see those Events where you are able to invite others to use the Services.
Bookings and Payment
1.17 All bookings of our Services must be made online (via the internet).
1.18 All bookings contain a non-refundable 10% Booking Fee, which is 10% of the total sale value and used to cover credit card charges and other establishing costs associated with the booking that cannot be recovered and are therefore not refundable.
1.19 Details of the prices of all our Services and Equipment are available on our website. We may vary these prices from time to time and you are advised to check our current prices before making any booking. The price you will pay for the Services we supply to you will be the price displayed on our website at the time you make the booking (unless there is an error on the website).
1.20 Payment must be made in full at the time you make your booking. Your card will be debited at the time of making your booking. All payments must be made in full by credit or debit card online.
1.21 Upon receipt of payment in full we will send you an email confirming your booking. The email confirming your booking will contain a unique reference number. You must refer to this unique reference number on arrival at the event before we will allow you to use the Services or Equipment.
1.21.1 Two separate bookings made under the same name and with the same booking email will be treated as two separate and individual bookings and any cancellations or amendments will be performed on each booking separately
1.22 You may alter your booking no later than 14 days prior to the Event. Requests for late alterations are at our discretion.
1.22.1 If the altered Services you require are more expensive than those originally booked, you must pay the difference in the two prices plus a £10 admin fee at the time you alter the booking.
1.22.2 If the altered Services you require are less expensive than under the original booking we will apply the conditions for a cancellation as per clause 1.25 upto and including 1.27.3 be that an alteration for the whole or part of the original booking. Alterations to accessories will incur an administration fee of £10 or if a tent (booked for the duration of the event or a part of it) is removed from the booking, a 10% booking fee charge will be applied against any removed and refunded items (or days).
1.23 Any alteration to your booking will be subject to space at the Event and availability of Equipment. We will always try our best to meet your requirements for an altered booking but if we are unable to do so your original booking will still be valid or you may ask for a refund. If you ask for a refund clause 1.25 to 1.28.3 will apply.
1.24 Payment for our Services and Equipment does not mean you own any such Equipment unless expressly stated otherwise. The majority of our Equipment is for hire only and your booking confirmation will state if you have paid to keep any Equipment at the end of an Event.
Cancellations, Refunds and Booking Transfers
1.25 You may cancel your booking at any time prior to the start of the Event. The clauses 1.25 to 1.27.3 apply to all events except Glastonbury Festival where clauses 1.28 to 1.28.4 apply.
1.26 To cancel your booking you must notify us by email. The request must come from the email address that originally made the booking.
1.27 If you cancel your booking more than 7 days before the start of the Event we will refund you the price you have already paid subject to the following cancellation fees:
1.27.1 If you cancel your booking 14 or more days before the start of the Event (or gates open, whichever is earlier) you will incur a cancellation fee of 10% of the price paid.
1.27.2 If you cancel your booking 7 or more days but less than 14 days before the start of the Event (or gates open, whichever is earlier) you will incur a cancellation fee of 50% of the price paid.
1.27.3 If you cancel your booking less than 7 days before the start of the Event (or gates open, whichever is earlier) or fail to notify us of your cancellation there is no refund. Any refund we make to you will be at our sole discretion.
1.28 If you wish to cancel your Glastonbury booking, you must notify us via email.
1.28.1 If you cancel your booking up to and including 11th April, you will incur a cancellation fee of 10% of the price paid.
1.28.2 If you wish to cancel your booking from 12th April up until May 24th you will incur a 50% cancellation fee.
1.28.3 If you wish to cancel your booking after May 24th refunds are no longer available. Any refund we make to you will be at our sole discretion.
1.28.4 Any cancellations to Glastonbury car park passes must be made before May 24th for a refund. Once posted out the passes cannot be refunded. Partial refunds may be possible if passes can be returned via recorded delivery before 7th June.
1.29 If a customer wishes to transfer their booking to another name, they must notify us via email. Changes will be subject to a £10 fee. Booking transfers made to other names without the authorisation of the main office may render your booking null and void.
The Event
1.30 The Events for which you book our Services and Equipment are not owned or operated by us and we have no responsibility towards you for any part of the Event other than the Services and/or Equipment.
1.31 Without prejudice to clause 1.29 above, we may provide some of the Services you have booked at an Event through third parties. If you have a problem with any such Service you should alert a member of our staff who will liaise with the relevant third party. Through the third party we will endeavour to solve any problems as quickly as possible but we will not be held responsible for any failure on the part of that third party.
1.31.1 Tangerine Fields unfortunately does not control access or the ultimate layouts to the venues, any offer made relating to the nature of the pitch is wholly on the basis of availability and cannot be guaranteed. Failure to provide any services or requirements provided by third parties is not the liability of Tangerine Fields and should be addressed with the event provider.
1.32 Each Event may be subject to its own particular rules and regulations and we encourage you to look at the website of the Event in question for all information regarding the Event other than in relation to our Services and Equipment. Where an Event’s rules and regulations impact on the Services and Equipment we provide to you (e.g. noise levels; curfews) we will try and inform you in advance.
1.33 We will not be held responsible for the actions of any individuals attending an Event nor if those actions affect your enjoyment of the Event or Services. This applies whether or not those individuals are using our Services or Equipment.
1.34 If an Event cannot go ahead for any reason, including reasons associated with the Covid 19 pandemic or any health risk, the following terms apply;
1.34.1 If the Event is postponed to a new date your booking will automatically be transferred to the new date.
1.34.2 If the Event is not postponed to a new date (or you cannot attend the new date), you may choose one of the following two options
- A voucher for 100% of your booking cost to date which can be used against any other Tangerine Fields product
- A 50% refund against the final cost of the booking.
1.34.3 If an Event is abandoned after it has started and you have begun using our Services and Equipment any refund we give you will be at our sole discretion.
1.34.4 In the case the Event is going ahead but Tangerine Fields Ltd. cancels your booking you will receive a refund for your accomodation for the total less the non-refundable booking fee of 10%.
1.35 For the avoidance of doubt, your booking does not include a ticket for an Event itself and will not gain you admission to the Event. Tickets for all Events should be purchased independently of your booking with us.
Liability
1.36 We will not be liable to you in any circumstances for any property damage or theft (and we recommend that you do not leave any valuables in the tents unattended at any time), for pure economic loss, or for any indirect or consequential loss or damage such as lost profit, lost opportunity, lost bargain, lost reputation, loss of anticipated savings or otherwise whether caused by our negligence, the negligence of our employees or agents or otherwise.
1.37 Our total liability including the liability of our agents, subcontractors and employees in respect of any Services or Equipment provided to you will (except in relation to personal injury or death caused by our negligence or the negligence of our employees or agents) be limited to the amount paid for your booking.
1.38 You accept that the limitations of our liability set out above are reasonable in all the circumstances. Nothing in these terms will limit or exclude our liability to you for death or personal injury arising as a result of our negligence or the negligence of our employees or agents.
General
1.39 You agree that you have the power to enter into this agreement.
1.40 You will not be entitled to withhold by way of set-off, deduction, counterclaim any amounts which you owe to us against any amounts that we may owe to you.
1.41 We may use employees or self-employed contractors and we shall have discretion as to which of our employees or subcontractors are assigned to perform the Services.
1.42 “Tangerine Fields” is a trademark of Tangerine Fields Limited.
1.43 We will not be liable to you or be deemed to be in breach of these terms by reason of any delay in performing, or any failure to perform, any of our obligations, if the delay or failure was due to any cause beyond our reasonable control such as severe weather, a natural disaster, strikes, governmental action, terrorism, war and civil unrest.
1.44 Save in the case of fraud these terms represent the entire agreement between the parties and supersede any previous marketing information, representations or agreements whether recorded in writing or otherwise.
1.45 No term of this Agreement will be enforceable by virtue of the Contract (Rights of Third Parties) Act 1999 by any person that is not a party to it.
1.46 The parties agree that these terms are fair and reasonable in all the circumstances. However, if any provision of these terms is held not to be valid by a court of competent jurisdiction but would be valid if part of the wording were deleted, then such provision shall apply with such deletions as may be necessary to make it valid. If any of the provisions in these terms are held not to be valid the remaining provisions of these terms shall remain in full force and effect.
1.47 These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.
1.48 If you breach these terms and conditions and we decide to take no action or neglect to do so, then we will still be entitled to take action and enforce our rights and remedies for any other breach.
1.49 Should the customer not be able to attend the event due to Covid self-isolation, illness or injury but the event is going ahead, then a refund is not offered. We recommend customers arrange travel insurance to cover these circumstances.
